Part A - Terms and Conditions for Website Use
This website is owned and operated by EZSPACE INNOVATIONS LTD [a company registered in England and Wales with company number 13397229, which the registered office is at EZSPACE INNOVATIONS LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND] trading as EzSpace.
If you have any queries about the Website or any information contained on it, please contact us by email at email@example.com
Disclaimer Of Liability
EzSpace is not liable to you or any other for any loss in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
Images of goods published on this website without any advertised price besides that image are not offered for sale. Photographs are for illustrative purposes only and may vary from the goods depicted or described.
EzSpace may, at any time, add or remove content from this website without notice.
Any articles, information or content published on this website must be read subject to these Terms.
Although EzSpace uses its best endeavours to confirm the accuracy of any information published on this website, you agree that EzSpace cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to EzSpace or by manufacturers or suppliers changing product specifications without notice to EzSpace. You agree to make your own enquiries to verify the information provided and to assess the suitability of products before you purchase.
The dimensions can contain differences of one to five centimetres, which is known as a production error. Placing an order with us means you acknowledge the possibility of this production error and are happy to proceed while knowing there may be a difference of one to five centimetres for your purchased item.
The information, materials and services on this website are provided as a recommendation and for general information purposes only. It is current and at the time of its first publication. It is not legal or other professional advice or is intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any errors or omissions in any information, material or service, via the Customer Service Team.
This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, EzSpace does not in any way represent that EzSpace recommends or endorses the relevant advertiser or its products or services.
EzSpace nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. Neither you nor any other person may hold EzSpace liable for any delays, inaccuracies, or errors in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.
EzSpace may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activity entirely at your own risk. EzSpace does not accept any responsibility in connection with your participation in activities conducted by any other party.
Whilst we try and ensure that all details, descriptions and prices that appear on this website are accurate, errors may occur. We may choose not to fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. We are not liable to you or anyone else for any Loss in connection with the use of this website or a linked website. EzSpace does not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, the information contained on, or accessed through, this website. To the maximum extent permitted by law, EzSpace disclaims any such representations or warranties as to the completeness, accuracy, merchantability or fitness for the purpose of this website or the information that it contains.
The use of the information on this website is at your own risk. To the extent permitted by law, EzSpace excludes all liability for any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, EzSpace limits its liability for the re-supply of relevant products, information or services. This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.
Specific Warnings and Disclaimers
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.
We do not warrant that your access to the website will be uninterrupted or error-free or that any defects will be corrected.
Under no circumstances (including but not limited to any act or omission on the part of EzSpace) will EzSpace be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website.
All Goods purchased from EzSpace are intended for personal non-commercial use only.
From time to time, EzSpace restricts the quantity of Goods which can be purchased in one Order/Transaction, or by one person, household or address during a particular period of time. Any quantity restrictions will be stated on the online product page, in advertising materials or otherwise advised by EzSpace.
EzSpace may reject or cancel any order(s) it deems to be in violation of its product quantity restrictions in its total discretion.
To the fullest extent permitted by law, EzSpace's liability for breach of any Consumer Guarantee, which cannot be excluded, is limited at the option of EzSpace to the following:
In the case of services supplied or offered by EzSpace, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (a) the supply of the services again; or (b) the payment of the cost of having services supplied again; and in the case of goods supplied or offered by EzSpace, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (a) the replacement of the goods or the supply of equivalent goods; (b) the repair of such goods; (c) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (d) the payment of the cost of having the goods repaired.
Intellectual Property Rights
You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, information, layout, the arrangement of them, sound recordings, all software relating to this website and the compilation and organisation thereof, and all intellectual property rights contained therein are owned by EzSpace, or in some cases, a third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. Those works are protected by intellectual property laws around the world. All such rights are reserved.
You must not use any part of the materials on our website, services or e-commerce facilities for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.
Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. EzSpace makes no representations or guarantees that your use of the information on this website will not infringe on such intellectual property rights.
You may view this website and its contents for personal and non-commercial use only. All copyright, trademarks and other intellectual property rights in all logos, designs, text, images and other materials on our Website are owned by us or appear with the permission of the relevant owner. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of EzSpace or, in the case of third party material, from the owner of the copyright in that material.
You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile, disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.
If you correspond or otherwise communicate with EzSpace, you automatically grant EzSpace an irrevocable, perpetual, non-exclusive, royalty-free, worldwide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.
Product and company names mentioned in this website may be trademarks of other people or entities.
Nothing contained in the website should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the website without the express written permission of EzSpace or any third party owner.
EzSpace reserves the right to prevent third parties from linking to this website.
Secure Data and Transmissions
Given the nature of the internet, EzSpace cannot guarantee that any data transmission is totally secure, free from viruses, faults or other conditions which could damage or interfere with your computer systems and EzSpace does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst EzSpace takes precautions to protect information, EzSpace does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk.
However, once EzSpace or its third party receives your transmission, EzSpace and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact us immediately.
You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither EzSpace nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.
For the purposes of the Legislation we will act as data controller and hold a registration with the Information Commissioner’s Office, registration number: ZB161718.
Information We May Collect From You
Information you give us – You may give us information about you by filling in the contact form on our Website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.
Information we collect about you – With regard to each of your visits to our Website we may automatically collect the following information: technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); the products viewed or searched for on our Website; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to contact us.
Uses Made of the Information
We process the information held about you for a number of reasons and upon different legal bases depending on the reason for which we have collected or obtained your personal information. The main reasons we process your information are:
to provide you with the information, goods and services that you request from us or to pursue the opportunities that you inform us of. This is necessary in order to fulfil our legitimate interests of providing you with information and to enable us to enter into a contract with you to provide those goods and services; to notify you about changes to our goods and services.
This is necessary in order to fulfil our legitimate interests of providing you with information and to enable us to enter into a contract with you to provide those goods and services; to provide you with information about other goods and services which we offer that may be of interest to you.
This is necessary in order to fulfil our legitimate interests of providing you with this information. When we collect your information we will give you the opportunity to opt-out of receiving marketing communications from us and every time we contact you for such marketing purposes we will give you the opportunity to opt-out of receiving further marketing materials.
We may contact you by post or e-mail. If you wish to opt-out of receipt of these marketing communications from us at any time you may do so by sending an email to us at firstname.lastname@example.org or by contacting us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND; to ensure that content on our Website is presented in the most effective manner for you and for your computer. This is done on the basis that you have consented to this by accessing our Website; to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. This is done on the basis that you have consented to this by accessing our website; as part of our efforts to keep our site safe and secure. This is on the basis that we must do this under our legal obligations; and to measure, understand and improve the effectiveness of our advertising. This is done on the basis that it is necessary in order to fulfil our legitimate interest.
Disclosure of Your Information
We may share your personal data with selected third parties, including without limitation our website service provider.
Where We Store Your Personal Data
All information you provide to us is, as far as reasonably practicable, stored on third party secure servers to protect against the unauthorised access, use, modification, destruction or disclosure of personal data.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access. We will retain your information securely stored for a reasonable period or for as long as the law requires.
Our Website may, from time to time, contain links to and from the websites of our business partners, affiliates, agents and advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act by writing to us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND.
What is a Cookie – Cookies are small text files containing small amounts of information which are sent to and stored on your computer, smartphone or other device when you access a website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
We use the following cookies:
Strictly necessary cookies – these are cookies that are required for the operation of our Website; Analytical/performance cookies – they allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works; Functionality cookies – these are used to recognise you when you return to our Website. This enables us to personalise our content for you; and Targeting cookies – these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests.
Managing Cookies – If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website, you can do so by deleting your existing cookies and/or altering your browser’s privacy settings (the process you follow will differ from browser to browser). If you would like more information on how to disable cookies or change your privacy settings please visit www.allaboutcookies.org/. Your browser’s ‘help’ function should also tell you how to do this. You can find more information about cookies at www.allaboutcookies.org. A video about cookies can be found at https://policies.google.com/technologies/cookies?hl=en-Uk .
Any changes we may make to our Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy.
Contact & Complaints
If you have any questions about how we treat your personal data and protect your privacy or if you have any comments or wish to seek to exercise any of your rights as outlined above, please contact us:
By post at EZSPACE INNOVATIONS LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND; by email at email@example.com.
If you have a complaint, please contact us and we will investigate it and give reasonable redress if we consider it appropriate to do so. You also have the right to complain to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113. www.ico.org.uk
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendments to these Terms will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).
In this website:
"EzSpace" means EZSPACE INNOVATIONS LTD [a company registered in England and Wales with company number 13397229, which the registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND] and its subsidiaries unless otherwise specified.
"linked websites" means websites of persons or entities other than EzSpace which are hyperlinked from this website.
"personal information" means any information from which your identity is apparent or can be reasonably ascertained.
"website" means the whole or any part of the web pages located at (including the lay-out of this website, individual elements of the website design, underlying code elements of this website, or text, sounds, graphics, animated elements or any other content of this website.)
"We" and "us" refer to EzSpace and "our" have the same meaning.
Governing Law and Jurisdiction
Part B - Terms and Conditions of Sale
You and EzSpace may enter into a sale contract for the sale and supply of products, by making an offer to EzSpace via the website, to purchase goods at the specified price, subject to these Terms.
In these terms:
- “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website.
- a reference to a “third party” in these terms includes a reference to any agent or contractor of EzSpace and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfilment of Orders made through the website, and includes any of them.
- a reference to the "website" means www.ezspace.uk.
- "Order" means an offer made by you in response to an invitation to treat made by EzSpace via the website.
By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendments to these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend that you review the terms for amendments each time you use the website before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.
Guests and Registered Users
You may access and/or use the website as a guest or as a member.
To become a member of the website, you must provide your name, address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting our Customer Service Team.
We only permit one registration per email address.
You must not use another members’ account without permission.
You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
We reserve the right to terminate a member’s account without notice for any reason whatsoever, including without limitation, if you have breached or we suspect you have breached these terms.
You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.
Any Order and/or purchase made by you using this website is an acknowledgement by you that you:
- are over the age of eighteen (18) years;
- accept these terms;
- agree that you have entered into a legal contract with EzSpace in relation to these terms; and these terms, together with your order, constitute the entire agreement between you and EzSpace for the supply of products.
EzSpace reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed for any loss or damage EzSpace may suffer as a result of a transaction entered into by a minor.
Please choose carefully as full refunds are not normally provided where you have simply changed your mind or made a wrong selection. We recommend that you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
You and EzSpace will enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:
placing an electronic Order for the products using the website;
you confirm the Order details in accordance with the procedure on the website; you make payment in full (plus any applicable delivery charges) on the website; and the acceptance of that offer by EzSpace.
Once you have placed your Order, you cannot cancel or revoke your Order unless expressly provided for in these Terms.
When entering into a sales contract via the website, you will be taken to have communicated your offer to purchase the product(s) only when:
any requirements set out in these terms have been met;
the electronic instruction containing the offer from you enters and is recorded in our database;
a record is created and stored in our database; and
EzSpace receives in its account full payment from you for the product (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
You acknowledge that:
the transmission of your offer or the confirmation of any payment made through an electronic instruction may not be received by EzSpace for reasons beyond either parties' reasonable control, including but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems;
to the extent permitted by law, EzSpace is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason;
EzSpace may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and
EzSpace may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
You will receive an email from EzSpace as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact the Customer Service Team.
If your Order is not accepted by EzSpace, EzSpace will notify you by email and arrange for a full refund of any payment made by you to be processed.
EzSpace may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
Any representations made about stock availability are accurate to the last known stock level and are subject to change. If EzSpace cannot supply a particular product, EzSpace will notify you by email as soon as possible.
EzSpace will be deemed to have accepted your Order when your Order is delivered to your specified delivery address.
The prices of the Products will be as quoted on the Website from time to time. EzSpace takes all reasonable care to ensure that the prices of Products on the Website are correct at the time when the relevant information was entered onto the system. However, the Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on EzSpace’s Website may be incorrectly priced. If we discover an error in the price of the Products You have ordered, EzSpace will inform you of this error and give You the option of continuing to purchase the Product at the correct price or cancelling your order. EzSpace will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
The photography used on the Website is for illustrative purposes only and may not exactly match the Products themselves. Any major differences have been noted in the Product information.
Where the photography shows other furnishings and items in the picture, other than the product detailed in the description, these are not included unless specifically stated in the Product information.
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Confirmation.
Any promotion offered by us cannot be applied to items previously bought by you.
Prices shown are in Pound sterling and include VAT where applicable. Prices are subject to change. The price of a Product does not include delivery charges. Our delivery charges are as quoted in the Delivery section of the Website from time to time. Prices may not include handling charges.
We reserve the right to correct any errors published on the website.
All payments must be made in full prior to delivery.
Payments must be made via Stripe or PayPal secure payment gateway facilities accessible via the website and will be subject to any terms and conditions of these providers.
Supply and Delivery
Subject to you complying with these Terms and acceptance of your Order by EzSpace, EzSpace will sell and supply the products to you as shown on your Order confirmation.
Products may not be available for immediate delivery. EzSpace will endeavour to deliver your Order to you within 20 working days of the date you placed your Order for a small item, such as Kitchen bins.
Items of furniture are generally not held in stock and will be required to be ordered or pre-ordered. You agree that your Order for any item of furniture may take up to eight (8) - sixteen (16) weeks to be delivered to you from the date you placed your Order. This timeframe is the average manufacturing lead time required by suppliers. EzSpace will contact you on or about the time we receive your Order to notify you of the indicative delivery date.
Other than in respect of Orders for furniture, if EzSpace gives you notice that it will be unable to deliver your Order within 20 business days of receipt of your Order, due to lack of stock, you may cancel your Order, and EzSpace will arrange for a refund.
Delivery times are estimates only and EzSpace does not guarantee delivery of products on or by any estimated delivery date. In no event shall EzSpace be liable to you for any costs, fees, penalties, or price reductions as a result of any failure to deliver products in accordance with any estimated delivery dates.
Delivery times are not guaranteed during the COVID-19 period or any events or accidents that happen out of the control of EzSpace.
Delivery by Courier
The delivery address must be an address within United Kingdom of Great Britain and Northern Ireland and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
If you wish to change the delivery date or delivery address, you must let our Customer Service Team know at least 72 hours prior to the dispatch of your Order.
EzSpace will use its best endeavours to deliver your Order within any stated timeframe for dispatch, however EzSpace does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
You must advise at the time you place your Order via the website or later when you discuss delivery with EzSpace, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location, you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
EzSpace cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
Secure payment gateways and credit card fraud
The website employs the latest from Stripe and PayPal secure payment gateways to secure our payment systems.
To the extent permitted by law, EzSpace will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card, Stripe and PayPal account is fraudulently used or is used in an unauthorised manner.
Disclaimer and Indemnity
To the extent permitted by law, EzSpace excludes all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
errors, mistakes or inaccuracies on the website;
you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
personal injury or property damage of any kind resulting from your access or use of the website;
any unauthorised access to or use of the website's secure servers;
any interruption or cessation of transmission to or from the website;
any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or
quality or fitness for any purpose of any linked sites.
Except as expressly provided in these terms, and to the fullest extent allowed by the law, EzSpace and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.
All furniture, unless specified, comes as flat packages. Installation is at your own risk and cost and we are not liable for any loss or damage during transit or the installation process.
You will at all times indemnify, and keep indemnified, EzSpace, including its directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.
If you have any query about the progress of your Order please contact the Customer Service Team. Please have your Order number handy as shown on the email.
EzSpace will not be liable for any delay in performing any of their obligations if such delays are caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.
If any provision of the Contract is held invalid, illegal or unenforceable by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if the Contract had been executed with the invalid, illegal or unenforceable provision eliminated.
Any failure or delay by us in enforcing or partially enforcing any of our rights or remedies under the Contract will not be construed as a waiver of any of our rights under the Contract and shall not prevent us from later asserting such rights.
The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by and construed in accordance with the laws of England and Wales and we each agree to submit to the exclusive jurisdiction of the English courts in all matters relating to the Contract (whether contractual or otherwise).
If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and EzSpace.
Transfer and Assignment
If EzSpace merges, sells or otherwise changes control of its business or its website to a third-party, EzSpace reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that EzSpace has collected from you and any agreements it has made with you.
The failure by EzSpace to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by EzSpace.
Part C - Refund, Return and Repairs Policy
At EzSpace we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from EzSpace, so you are familiar with our policy on refunds, returns and repairs and your rights under the Consumer Rights Act 2015.
We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
On delivery, you will be need to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document.
Please make sure you also record a video when unboxing our products, and evidence any damages to the inside contents to help us claim from the delivery couriers. Note that we won't be able to compensate for any lost or damaged items if an unboxing video is not provided. When an unboxing video is provided, any missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge within a reasonable timeframe.
If you have any questions about this policy, please contact Customer Service.
It is your responsibility to make sure that the product (including all boxes with parts, if applicable) will fit through all stairs, passages and doors etc. until it reaches the desired room in your house. Also make sure there will be enough space for the (assembled) product to fit in that room. Check the dimensions on the product pages for more information.
If the product doesn't fit, be that either the delivery driver or yourselves are unable to get the items to your room of choice, you will be responsible for the return and any associated costs this will incur. This includes the charge that will be applied for failed delivery if you refuse the delivery.
You are responsible for returning the products to us. To return the products, first get in contact with us to clarify any details. After which you can either use your own courier or we can arrange for a courier to collect the products from you and return them to us at your cost. This is dependent on your area and the product in question, however quotes can be advised through Customer Service.
Prior to returning any goods, you must inform the customer service team within 30 days from the date of delivery. All returns or cancellation requests must be put in writing.For our return address please call us prior to arranging the return of the products. We will then provide the most appropriate address.
If you are using your own courier, please provide us with the return tracking details and ensure that a document is sent together with the product with the order number, your name, address, product name and signature. Our warehouse is open for returns on Monday - Friday 9 am – 12 pm and 2 pm - 4 pm (excluding Bank Holidays) and the driver must call us 2 hours prior to arrival.
Please note that no deliveries into EzSpace can be accepted at any other time. EzSpace is not responsible for any failed deliveries made outside of this time or losses/damages made by your courier. It is your responsibility that the products are returned to us in undamaged conditions; if they are not in such a condition, we will not accept the return. Return paperwork will be provided and all goods must be signed for.
Cooling Off Period
If you request cancellation of the Order within 24 hours after placing an order with us. To do this, you must advise our Customer Service team in writing.
We will issue you with a store credit voucher via email in an amount equal to the total purchased amount you paid for your order. Credits are issued in the form of store credit. Store credit voucher codes are valid for one (1) year from the date of issue.
If you prefer the credit to be paid in the form of the original payment method, you will also be responsible for a transaction fee of 4% of your total purchase amount which is non-refundable or remains payable by us.
After the cooling off period has ended, you still have cancellation rights. Please see below for details.
Change of Mind
Please choose carefully as full refunds are not normally provided where you have simply changed your mind or made a wrong selection. We recommend carefully previewing any orders before adding them to your shopping cart and proceeding with your order.
If you change your mind, you may return it to us within 30 days of the date you received it, no questions asked [conditions apply].
These products must be unopened, in their original packaging and must not have been assembled. Products should also not have been used to be eligible for return without manufacturing faults. You must ensure that the products are undamaged. If these time frames are not kept, we are not responsible for any return requests. If you wish to return a rolled or vacuum packed mattress, please contact firstname.lastname@example.org before doing this as there are specific requirements for the packaging. If these requirements are not followed, a refund will not be authorised.
Non-returnable items excluded from all change of mind returns include:
- Products described as "made to order"
- Mattresses, bedding, pillows and sofa covers
- All forms of clearance stock (e.g. warehouse, display centre, floor stock, etc.)
- Clearance items
- Personalised items
- Gift Cards
- Orders for commercial or non-domestic use
- Items purchased in-store from a display centre and taken away at the same time of the sale. (Excludes items purchased in-store where the delivery method is Click & Collect)
You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the cost of shipping the item to you in the first place and the cost of shipping it back to us.
Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return the items secured in their original packaging. If you cannot return an item 'as new' in its original packaging, the handling and restocking fee may apply up to 70% of the value of the item.
Within 10 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit. Store credit voucher codes are valid for one (1) year from the date of issue.
If you prefer the credit to be paid in the form of the original payment method, you will also be responsible for a transaction fee of 4% of your total purchase amount which is non-refundable or remains payable by us and 4% of your total purchase amount for administrative costs. We may also deduct any other costs, such as government taxes or costs we cannot recover.
Goods Damaged in Transit
When shipments leave our warehouse, they are in good condition or the courier will not accept them. You are liable for checking for evidence of damage or loss before signing for any shipment. Please check your products (including the packaging and all parts) carefully upon delivery.
You should keep the original packing materials in case there are any defects or damage that needs to be reported. You are responsible for filing all claims for damages directly with the courier.
If any product ordered by you arrives damaged or is not of acceptable quality, you may have:
- rights under the Refund Policy;
- legal rights and remedies under the the Consumer Rights Act 2015;
- and/or to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
Please choose carefully as EzSpace will generally not provide you with a refund or exchange simply because you changed your mind or the product was not what you expected.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take photos or video showing the damage, and contact the Customer Service Team.
If you notice that an item is damaged after it has been delivered to you, please take photos or videos clearly showing the damage; photos of the whole damaged panel including the SKU ID must be included, and contact the Customer Service Team via email within 3 business days of receiving your delivery. Any damage reported after 3 business days will be at your own cost if a repair or replacement is needed.
Once the damage has been fully assessed by EzSpace, we may offer a remedy. Please ensure that you respond to the remedy offer within 10 business days after receiving the offer via email. If no response is received after 10 business days, the offer will no longer be valid.
The type of remedy we offer will depend upon the circumstances. For example, we may arrange to:
- Suggest a self-repair (with an offer of compensation to you)
- Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
- Offer a partial or full store credit voucher or refund
- Replace the product (subject to availability)
- Arrange for the product to be returned to us
Under the the Consumer Rights Act 2015, you may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Faults and Warranties policy does not cover:
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage arising from abnormal use or abuse
- Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
- Damage to external or product packaging only
- Damage occurring during your own handling and transportation of goods
- Insignificant minor variations in dimensions, colour, grain or finish
- Insignificant minor imperfections, superficial blemishes or cosmetic damages that can be concealed after installation
- Standard production error as mentioned in this contract
Consignment (your order) will be considered “Lost” where tracking information is inconclusive (40 business days waiting periods apply) or a confirmation letter of lost article is received from the Courier.
Lost consignments will either be replaced with the same, equivalent or a compensation may be offered (terms and conditions apply).
Claims must be made within 7 days of when goods should have been delivered.
The definition of "lost consignment" excludes consignments where an “Authority-to-Leave” card has been signed or deliveries re-directed by the receiver.
Wrong item delivered
Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, please let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you.
Faults and Warranty Claims
Please check all the parts before assembly. Any visible defect, no matter how big or small, must be reported to EzSpace before any assembly takes place. EzSpace will then advise as to whether or not you can continue with the assembly, or if you need to wait for new parts to be dispatched. If you fail to report these visible defects before assembly, EzSpace will not accept liability. Replacement parts may still be available, but this would be at your cost.
EzSpace warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed.
All goods come with guarantees that cannot be excluded under the Consumer Rights Act 2015. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
EzSpace is guaranteed against faults in construction and material for a period of three years from the date of purchase for furniture. EzSpace is guaranteed against faults in construction and material for a period of five years from the date of purchase for mattresses. EzSpace is guaranteed against faults in construction and material for a period of one year from the date of purchase for small items, such as bins or the “Paper” collection on our website. We do not accept responsibility for any natural characteristics of materials used or any slight dents or marks occurring during transportation.
Please contact our Customer Service Team with proof of purchase and all details of the fault.
This guarantee does not exclude any conditions or warranties implied by the Consumer Rights Act 2015. The three-year guarantee is not transferable.
Agreement to cooperate
You agree to act in good manner and cooperate with EzSpace whenever evidence is needed or requested during the return, refund, replacement or any other related processes. EzSpace will terminate our services to you immediately if any verbal, mental, or psychological abuse is used.
A refund will normally be processed in 10 business days.
Where EzSpace considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to EzSpace will be at EzSpace’s cost.
Returns and Repairs
You may return the goods we have delivered to you by mail by contacting our Customer Service Team.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid for it.
If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed in your premises, please contact our Customer Service Team and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Consumer Rights Act 2015 or any manufacturer’s warranty do not apply. We may provide you with indicative fees, which fees may vary due to reasons beyond our control.
All goods sold in the United Kingdom of Great Britain and Northern Ireland come with guarantees that cannot be excluded under the Consumer Rights Act 2015. You may be entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
There may be circumstances where you are not entitled to a remedy.
Part D - Klarna
Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to the merchant. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.
By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. No information connected to the cookies is shared with any third party.
The user’s consent and revocation of consent
Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a Data Protection Officer and several lawyers specialised in data protection. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at [Please choose the email address relevant for you market: [email@example.com]. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.
Part E: Mobile Terms of Service
The EzSpace mobile message service (the "Service") is operated by EzSpace. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to EzSpace’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of EzSpace through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with EzSpace. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to EzSpace or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other EzSpace mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to EzSpace or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.